Delete Your WTM Account

Option 1: Delete in the app (instant)

1. Open the WTM app and sign in.
2. Go to your Profile tab.
3. Scroll to the bottom and tap Delete Account.
4. Confirm the deletion when prompted.

Your account and data are deleted immediately — there is no waiting period or additional confirmation step required.

Option 2: Request by email

If you can't access the app, email support@joinwtm.com from the address associated with your account and ask us to delete it. Include the email or username you signed up with. We will confirm once the deletion is complete, typically within a few business days.

What gets deleted

When your account is deleted, the following are permanently removed:

• Your profile (name, email, photo, preferences, saved location)
• Your RSVPs, saved plans, and follow relationships
• Group memberships and chat messages you've sent
• Push notification device tokens
• If you manage a venue: the venue listing, its events, subscription, follower history, analytics, and questions inbox

What may be retained

• Records we're legally required to keep, such as billing/transaction history for venue subscriptions (kept only as long as required for tax and accounting purposes).
• Residual copies in routine system backups, which are automatically purged on a rolling cycle (no longer than 30 days).
• Aggregated or anonymized data that no longer identifies you (e.g. anonymized analytics totals).

We do not retain your personal profile, messages, or account credentials beyond the deletion process above.

Questions

See our Privacy Policy or contact support@joinwtm.com with any questions about account deletion.